![]() After I directly cancelled in advance my return transfer with the taxi company in Doha, Hoppa replied to my email and cancellation request via email x3 days later. Basically, Hoppa lied about the whole thing to shift the blame and did not even contact the taxi company as they said they had. As a result they had no recourse but to cancel. They also informed me that the flight details I had provided were accurate and it did say evening flight, so they attempted to contact Hoppa, but no one picked up. ![]() Furthermore, the first contact they had from anyone for my booking was from myself. I contacted the taxi company they had arranged with in Doha directly and they told me that Hoppa had not even contacted them about the missed transfer nor spoken to them about re-arranging the pick-up which they could have done. The pathetic thing was there was x7 hours before my arrival and they could not even arrange a taxi for us? I then sent them an email to cancel my return journey after I landed, and they did not reply to me at all. She kept shifting the blame and did not want to help at all. They did not even have a contingency plan for emergencies. I asked Hoppa to arrange with another taxi company and they refused stating they only have one company they use in the whole of Qatar- Doha. I asked to speak to a manager who was even more useless then the first person I spoke to. She put me on hold for 2mins and then said she just spoke to them and they did not have the capacity to do so and the taxi firm could not find the flight details either. I asked Hoppa to contact the taxi firm to confirm they could re-arrange the pick-up for us and for them to investigate this before I boarded my flight. They kept shifting the blame to me like a broken record player and said the flight details were wrong and so was the timing. I rang Hoppa’s emergency number after being put on hold and going through so many options which was so unclear, I finally spoke to someone who was more useless then a chocolate tea pot. Ridiculous Hoppa had mixed up our evening arrival time with the morning time and had the cheek to blame me for it, even though I had given them the flight details. However, before boarding my flight to Doha from the UK- (7hour flight) I received an email highlighting that the driver had turned up at the airport to pick us up and we were not there. I booked an arrival and return journey from Doha thinking this would save me the hassle and airport taxi fares which are usually extortionate. Please avoid or your holiday will be full of stress and worry. I have warned all my family and friends never to go near this company. I usually never write reviews, but now I know the importance of reviews. They aren’t the cheapest either, but I thought the reviews did not look too bad. Totally disgusted with this company- Hoppa.
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